Refund policy

Because our oils, balms and blends are applied to the skin, we can't accept returns of items that have been opened or used, for hygiene and safety reasons.

Change of mind: if you change your mind about an item that is unopened, unused and still in its original packaging, email us within 14 days of delivery and we can arrange a return. Return postage is at your cost, and we'll refund the item price once it arrives back with us in its original condition.

Damaged, faulty or incorrect items: if your order arrives damaged, faulty or isn't what you ordered, please email us at info@soulessentials.com.au with a photo. We'll replace the item or give you a refund. If one item in a ritual kit is affected, we'll replace that item.

Skin sensitivity: everyone's skin is different, so we recommend a patch test before first use. If you notice irritation, stop using the product. A reaction on its own doesn't make a product faulty, but please get in touch and we'll talk it through.

Refunds go back to your original payment method within 5–10 business days of approval.

Nothing in this policy limits your rights under the Australian Consumer Law.